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We think about you

At SANSEbay we are convinced that good service is the essential basis for starting to build our clients’ well-being.

Guest Relations – Your personal guide

Its beach, its atmosphere, its culture and gastronomy make San Sebastián one of the most attractive destinations for travellers wishing to discover places with soul. Ask at reception and we’ll be delighted to show you Donostia as you’ve never seen it before.

Babysitting service

We can supervise, play with, take care of, provide stimulation for, accompany and look after your children, always with full guarantees of safety and following their parents’ indications. (72h in advance)

Experiences with discount

Make the most of our interesting discounts to visit the Aquarium, the La Perla spa and sports centre, or the Eureka Science Museum, among other iconic parts of the city.

24-hour emergency service

We have an emergency telephone service for the exclusive use of our clients, so that you can contact us even in the middle of the night if necessary.

Bike rental

Donostia has an extensive network of cycle paths, known as bidegorris, and natural spaces. Get cycling on one of our bikes and take a ride round La Concha, the Port or the Zurriola. Or simply have a pedal around.

Relaxing massages

At SANSEbay hotel, we care about your stay and your well-being. If your body needs a massage, you only have to request it at reception 24 hours in advance, and you can enjoy for as long as you want and choose the style or benefit that interests you the most from our massage menu.

Coffee bar

  • Gourmet breakfast


  • Free WiFi in common areas
  • Free WiFi in all rooms
  • High-speed Internet connection


  • Lift
  • Room available with bathroom adapted for people with disabilities


  • Concierge service from 7 am-11pm
  • Restaurant bookings
  • Exclusive discounts on activities and experiences
  • Reception times: 7 am – 11 pm
  • Emergency phone for clients


  • Laundry service
  • Daily cleaning service in rooms
  • Paying daily cleaning service in apartments
  • Smart, environmentally friendly air conditioning
  • Safe box in all rooms
  • Bike rental
  • Babysitting service (72h in advance)
  • Massages (24h in advance)

Car park

  • Parking spaces for clients (subject to availability)