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We think about you

At SANSEbay we are convinced that good service is the essential basis for starting to build our clients’ well-being.

Guest Relations – Your personal guide

Its beach, its atmosphere, its culture and gastronomy make San Sebastián one of the most attractive destinations for travellers wishing to discover places with soul. Ask at reception and we’ll be delighted to show you Donostia as you’ve never seen it before.

Welcome Families

We love to welcome families and for this reason SANSEbay Hotel has rooms adapted to them. We have cribs, bathtub and high chair on request. In addition we always like to pamper the children and for that we have sweets and color pencils for the little ones.   We offer a BABYSITTER service on demand. A service of total confidence in which they are in charge of supervising, playing, caring, stimulating, accompanying and attending the children, always with total security and following the indications of their parents.

Experiences with discount

Make the most of our interesting discounts to visit the Aquarium, the La Perla spa and sports centre, or the Eureka Science Museum, among other iconic parts of the city.

24-hour emergency service

We have an emergency telephone service for the exclusive use of our clients, so that you can contact us even in the middle of the night if necessary.

Bike rental

Donostia has an extensive network of cycle paths, known as bidegorris, and natural spaces. Get cycling on one of our bikes and take a ride round La Concha, the Port or the Zurriola. Or simply have a pedal around.

Relaxing massages

At SANSEbay hotel, we care about your stay and your well-being. If your body needs a massage, you only have to request it at reception 24 hours in advance, and you can enjoy for as long as you want and choose the style or benefit that interests you the most from our massage menu.

Coffee bar

  • Gourmet breakfast


  • Free WiFi in common areas
  • Free WiFi in all rooms
  • High-speed Internet connection


  • Lift
  • Room available with bathroom adapted for people with disabilities


  • Concierge service from 7 am-11pm
  • Restaurant bookings
  • Exclusive discounts on activities and experiences
  • Reception times: 7 am – 11 pm
  • Emergency phone for clients


  • Laundry service
  • Daily cleaning service in rooms
  • Paying daily cleaning service in apartments
  • Smart, environmentally friendly air conditioning
  • Safe box in all rooms
  • Bike rental
  • Babysitting service

Car park

  • Private parking spaces available upon request (extra charge).